faq

Brand-new electronics are untouched from the manufacturer, complete with original packaging and warranties, while renewed electronics, previously returned, are restored to like-new condition with minor imperfections and come with limited warranties.

With Refab, every electronic device undergoes a meticulous 40 point quality check by our team of experts. From checking battery health to assessing screen condition and ensuring button responsiveness, we leave no stone unturned in guaranteeing the reliability and performance of each product. Therefore, the quality is comparable to brand new devices.

Setting up your refreshed device is just like setting up a brand new one. Just turn it on   and follow the instructions on the screen.

At Refab, we're dedicated to giving tech a second chance to shine. By renewed electronics, we're not only providing affordable options but also contributing to a greener planet. Each device that finds a new home through Refab means one less item in a landfill.

You can make payment securely on our website using a credit card, debit card and net banking. We also offer cash on delivery.

We're committed to providing you with high-quality refurbished gadgets that you can rely on. That's why all our products come with a warranty of up to 1 year from the date of purchase varying from product to product. Mobiles phones and Tablets have a 1 year warranty while laptops have 6 months warranty. Our warranty covers product defects both hardware and software issues during the warranty period. It includes discrepancies in the delivered product and other potential problems.
During the warranty, we'll sort out repairs or a replacement based on the issue. But, the warranty doesn't cover damages caused by users, like water or force incidents or LCD damage. Also, if someone unauthorized tampers with the device, the warranty becomes invalid.

New products  have a warranty of 1 year.

In an event where you find your device to be unsatisfactory due to the receipt of a flawed device or any such related issue, you may return the undamaged device within 14 days from the delivery date.

To qualify for a return, the item ought to be unused and must be in the same condition as it was received, along with the original packaging.

Upon receiving and inspecting the item by our product team, the refund will be processed within 15 days if the claim is deemed valid.

 You have up to 7 days after receiving your order to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging, including all accessories, manuals, and documents.

 If you're returning your product due to a change of mind or dissatisfaction, or if no issue is found upon inspection, we may apply a restocking fee of up to 15% of the product price. Additionally, a shipping fee of up to AED 100 may be charged. Please note that these fees will be deducted from your refund.

You can request to cancel your order as long as the order has yet to be dispatched. Please reach out to our customer service team through Email: care@refab.me, or Whatsapp @+97143436617

The option is not yet available but we are working on bringing this option and it will soon be functional.

 No, the feature is currently in development and will be made available soon.

 Upon shipment, you will receive a confirmation email with tracking information so you can monitor the progress of your delivery. Furthermore, you can track your order by using the Reference Number, Partner AWB Number or Customer Reference Number, by entering the required information here.

Email: care@refab.me

Call: +97143436617

Address: 105 Falasi 1 Building, Naif, Dubai, United Arab Emirates

Instagram: @refab.me
Facebook: Refab.me

With Refab, every electronic device undergoes a meticulous 40 point quality check by our team of experts. Therefore, the quality is comparable to a new device at a budget friendly price.

Yes, the renewed device is just like a brand-new device. It is safe to use and the company has no access to the data.

REFAB assures a minimum 80% battery health in original condition to ensure optimal product performance

With Refab, every electronic device undergoes a meticulous 40 point quality check by our team of experts. Therefore, the quality is comparable to a new device at a budget friendly price.

To start a return, please fill out the return form on our website. Once we receive your request, our dedicated customer service team will guide you through the return process step by step.

If you need to use your warranty, simply fill out the online warranty claim form on our website. Please provide us with as much detail as possible about the issue you're experiencing, and our team will promptly assist you.

Our warranty does not cover physical damage resulting from accidents, misuse, or improper handling. Additionally, it does not cover liquid damage caused by exposure to water or other liquids.

Once your order has been processed, it will be handed over to our trusted shipping partners for delivery. Shipping within Dubai typically takes 1-2 business days and 1-5 business days in all other Emirates, although delivery times may vary depending on your location and any unforeseen circumstances such as weather conditions or public holidays.

We offer free standard shipping on all orders within the UAE. 

Our renewed devices may go through repairs to ensure that the device works as intended. These repairs may use components from other manufacturers or other same model phones.This may prompt some messages on the latest Apple devices stating "Unable to verify this iPhone has a genuine...". Please rest assured that our certified technicians only use high quality parts to repair the device and the functionality of the phone will not be impacted by this message.

Once we ship your order, we don’t have any control over any delays in transit caused by any reason. We’ll aim to work with the service provider to track and trace your order and resolve any issues as soon as possible.